Refund policy

Please read our return policy carefully before making a purchase. Questions? Email us at hello@greedyhaircare.com.

At a Glance

  • Unused products: return within 14 days of delivery
  • Used products: not eligible for return or refund
  • Damaged or defective: report within 7 days of delivery
  • Order concerns: contact us within 30 days of your order date

Checkout with Perks

For your peace of mind, we offer Package Protection and Free Returns when you Checkout with Perks. It includes:

  • A free return shipping label for unused products
  • Protection against lost, stolen, or damaged packages

This protection cannot be removed from an order once it's placed. If you don't checkout with perks, you'll be responsible for return shipping costs and your order won't have shipping protection.

Returns

Please note: For hygiene reasons, we cannot accept returns or offer refunds on used products under any circumstances. Please don't send anything back without filing a claim or contacting us first.

  • Checked out WITH perks: Your order qualifies for free returns on unused products. File a claim or contact us within 14 days of delivery.
  • Checked out WITHOUT perks: You're responsible for return shipping costs. File a claim or contact us within 14 days of delivery.

Once we receive your return and verify its condition, we'll start your refund. Refunds go back to your original payment method. Shipping and package protection costs are not refundable.

Start a Return

Missing or Damaged Products and Packages

Damaged or defective? Please file a claim or contact us within 7 days of delivery, with details and photos. We'll work with you to make it right.

Marked "delivered" but not there? Packages can show as delivered up to 5 days before they actually arrive. Check side doors, porches, mail rooms, and with neighbors or your building's front desk.

Still missing 5 days after it was marked delivered?

  • Checked out WITH perks: Start a claim here within 30 days of your order date. Need help? Email us at hello@greedyhaircare.com.
  • Checked out WITHOUT perks: Please contact your local postal service for further assistance.

Concerns with Your Order

If there's a problem with your order, you have 30 days from your order date to contact us at hello@greedyhaircare.com. Issues reported after 30 days are not eligible for assistance.

Please include your order number so we can help you faster.

International and Wholesale Orders

All international and wholesale orders are final sale. Questions? Email us at hello@greedyhaircare.com.

Third-Party Purchases

We can only handle returns for products purchased directly from Greedy. Items bought from third-party retailers or resellers must be returned to the place of purchase.


Our return policy is subject to change without notice.